An article written by Mike Gonzalez, Product Manager at Aderant
Do your attorneys want to maintain a direct line of communication with their clients during the billing process? Are you struggling to ensure transparency and control when attorneys prefer to send bills themselves?
In today’s dynamic legal environment, these challenges are common among many firms. With BillBlast’s advanced email module, we offer the unique ability to send emails from any user within an email domain, not just the biller’s email or a generic firm email. Our “Flexible Send As” feature ensures that attorneys who prefer to be directly involved in the billing process can have bills sent from their own email addresses, preserving the personal connection with their clients, while at the same time not having to be the person that clicks the Send button. “Flexible Send As” enables attorneys to be indirectly involved with bill delivery.
Meeting Diverse Needs with Flexibility
Every law firm has its own unique billing processes and requirements. BillBlast’s email module adds another layer of flexibility to accommodate these diverse needs. Whether a firm prefers centralized billing or allows individual attorneys (or their staff) to manage their own billing communications, our solution adapts seamlessly. This flexibility ensures that firms can maintain their established workflows while leveraging the powerful capabilities of BillBlast. This enables firms to have visibility to cash without disruptive change.
Enhancing Client Relationships
BillBlast allows billers (or attorneys) the option to send bills directly from the attorney’s email address, maintaining enhanced client relationships. Clients value the personal touch and the assurance that their attorney is actively involved in their case, which oftentimes includes sending a personal note in the email that is crafted to deliver the bill for legal services. This feature boosts client satisfaction and reinforces the attorney’s commitment to personalized service. Importantly, this is accomplished while maintaining the simplicity and automation that BillBlast is known for. This ensures that the billing process remains efficient and effective, providing peace of mind for attorneys who want to stay involved without burdening the billing team when sending from the Attorney’s email.
Streamlining Billing Operations
With BillBlast, your billers retain full control over the billing process while delivering a personal touch. They can maintain comprehensive history records, follow up on emails, and track statuses such as delivered, opened, and bounced. This functionality simplifies the billing process, keeps attorneys happy, and ensures billers can effectively manage and deliver bills. By combining personalized communication with robust tracking and management tools, BillBlast offers a seamless and efficient billing experience for all.
Gaining Valuable Insights
BillBlast provides valuable insights into email invoice status, enabling attorneys and billing teams to monitor invoices effectively. This allows firms to focus their efforts where it matters most, ensuring timely and accurate billing while maintaining strong client relationships.
Hear What Firms Say:
“This feature has streamlined our billing operations while preserving the personal connection between our attorneys and clients. Our Billing team is easily able to automate the email process and even track an email from delivery all the way to when it is opened. BillBlast enables a true one-touch billing process, our billers can modify and send bills in a single step without needing further adjustments and our attorneys love that they can stay involved in the billing process in the eyes of their clients.”– Billing Specialist of an AmLaw 100 Firm
“My team found that they were often chasing information, trying to figure out the status of invoices, constantly monitoring to make sure that emails weren’t returned, invoices weren’t returned, and trying to follow up and get updated information to track. BillBlast has transformed this time-consuming, inefficient process into a streamlined, efficient operation.” – Billing Supervisor of an AmLaw 100 Firm